FAQ

FAQ

1. How to Shop mangoes online?
Step 1: Enter number of Boxes required by you.
(01 dozen- box or 02 dozen- box).
 
Step 2 : Add your products to the cart and click “Checkout” for payment and shipping address.
 
Step 3: For Mumbai and Thane city, select Flat rate option. For Rest of India and out of Mumbai and Thane, select Weight  and Region Shipping option.
 
Step 4: Select for Preferable payment mode and enter your shipping address where you want the boxes to be delivered. Fill up the form completely and click Order Now.
 
2. How many mangoes consist one dozen?
12
 
3. What is so special about Alphonso mangoes?
Mangoes are of different varieties and are named accordingly. The best variety – The Alphonso – comes from area called Ratnagiri, Raigad and Devgad areas, situated with in Konkan belt of the western India and which is known to produce the finest quality of the Alphonso variety. After having eaten these mangoes one can say that Gods have really blessed India with this special fruit. These mangoes being the best in quality, size and sweetness are exported to many countries and thus have become famous not only in India but also in other parts of the world. Consecrated with fertile soil, sun and humidity the variety of Alphonso, imparts a inimitable scent and has a distinct flavor.
 
4. How does the fruit mature and How to know whether the mangoes are ready to eat?
First of all, the raw mangoes are harvested from the tree. They are then laid on specially prepared hay stacks, where they mature the natural way. Eventually, as the fruit matures, the color of the mangoes turn from green to golden yellow and start imparting a unique and sweet aroma. This time is considered the best for packing these mouth-watering ripened mangoes.

You know mangoes are ready when they feel SOFT if you gently press it in your hand with fingers against your palm, when they smell sweet at the top, when they have rinkles on the skin. It is NOT neccessary that mangoes will turn completely yellow the way they show it on TV, they might be semi green since they are naturally riped.

 
5. Can you tell us about the sizes of the mangoes?
Sizes of the mangoes depend upon the crops. We have three different sizes, 

1) A :180-220* grams each fruit aprox. (Promo box)
2) A+ : 220-280* grams each fruit aprx. (Medium size)
3) A++(Large Fruit) : would vary from 280 and above grams per fruit. (Large size)

 
6. How are the mangoes processed and packed?
The stage of ripened mangoes are determined by the time taken for transfer to the final destination of delivery. All mangoes are then thoroughly examined for any skin flaws. This examination is done prior to the mangoes being wrapped and are then placed in their subsequent compartments in such a way that the fruit are not in contact with each other.  We generally send RAW mangoes, so that they are semi-ripe by the time it reaches destination.
 
7. Which are the destinations covered?
We cover all the major cities of India through our Logistic partners. You can contact us to know more for the delivery at your city.
 
8. How you deliver the mangoes?

Hand to Hand delivery for within New Mumbai, Mumbai and Thane cities. We prefer delivering on weekends for working professionals, on request. 

We have partnership with quality driven logistic partners for our all over India deliveries. 

Our Logistic partners for within Maharashtra deliveries is Palande Courier Pvt Ltd.-a Courier, Cargo and Logistic company. Palande Couriers are one of the best courier services when it comes to the safe handling of Mango boxes in Maharashtra. Website : www.palandecourier.com

For Rest of India (Out of Maharashtra) deliveries, our shipments will be done by Blue Dart Express.  Website : www.bluedart.com. These shipments will be sent by Air and the shipping rates are applicable accordingly. Incase if you want us to send the shipment through Surface (Road/Rail), please contact us on : +91-9821314020. 

 

 
9. What is the minimum quantity I can order?
The minimum quantity you can order is 1 dozen.
 
10. Are the shipping prices extra and what are the payment options?
YES. We have our tie-ups with quality driven Logistic company who will safely handle our Mango shipments. 
For more information on shipping charges for your city, please email us – kaustubh@exoticmango.in or Call – 09821314020.
 
Find below Delivery charges :
I) Free Home delivery for New Mumbai city customers.  
II) A very minimum handling & delivery charge of Rs. 65 per dozen for Mumbai and Thane citiy customers on Cash on Delivery (COD) and Online payment orders. This delivery will be done within 2 days. 
III) For 1 day (Next day) delivery within Mumbai and Thane city, the delivery charges are Rs. 199 per Mango box for Online payment orders. For such orders, COD not available.
 
IV) Rs. 199 per box delivery charge for Rest of Maharashtra (excluding Mumbai, New Mumbai and Thane city). Only Online Payment option.
 
V) Approx. Rs. 1499 shipping rate applicable for Air deliveries for 10 kg box. 
 
VI) Approx. Rs. 499 shipping rate applicable for Surface deliveries for 10 kg box.
 
 
 
11. What if I order for more than 100 boxes?
If you want to order more than 100 boxes, we advise you to contact us prior to ordering as you will be eligible to obtain a concessional rate from us. Call now – +91-9821314020.
 
12. What if the receiver is away for a while?
No refunds will be entertained. If you are a working individual, we recommend you to provide us your week-off day/date.
 
13. Tell us about your return policy?
As you are aware that fruits such as mangoes are perishable items, we do not have any return policy, and we do not entertain cancellation. However for Mumbai based customers if the fruit is not in a good shape or rotten then we do give you the replacement with your next order.
 
14. What kind of payment option you offer?
We have a very secured and customer-centric online payment gateway like PayU money. We also accept COD (Cash on delivery) for orders in Navi Mumbai, Mumbai and Thane city only on request.
 
15. Do you deal in other varieties of mangoes and other Mango products?
Currently we deal in Ratnagiri Alphonso, Devgad Alphonso (hapoos) and Organic Mangoes.
 
16. What is the delivery period?

Delivery time is as follows:

We recommend you to book your Boxes prior one week. We deliver the boxes within 3 days in Mumbai and Thane city. 

We deliver in 5-6 working days for all over India shipments (out of Mumbai and Thane).

If you want to gift it to your loved ones on their anniversary/special day, please do let us know one day prior. Additional shipment charges – Rs. 299/- (within Mumbai, Thane, New Mumbai) will be incurred for special deliveries. Contact us on : +91-9821314020

 

 

17. How would we know about additional offers?

To know more about additional offers, please contact us on : +91-9821314020.